Lanak Property Solutions Limited is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website. This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect and process the following types of personal data:

a. Information You Provide

• Name

• Email address

• Phone number

• Billing and payment details

• Property preferences or enquiry details

b. Automatically Collected Data

• IP address

• Browser type and version

• Pages visited and time spent on the site

• Device information

c. Booking Information

• Reservation details

• Check-in/check-out dates

• Special requests or preferences

How We Use Your Information

We use your personal data to:

• Respond to enquiries and provide customer support

• Process bookings and payments

• Manage property reservations

• Improve our website and services

• Send relevant updates or marketing communications (if you opt in)

• Comply with legal obligations

Legal Basis for Processing

We process your data based on:

• Contractual necessity (e.g., managing bookings)

• Legitimate interests (e.g., improving services)

• Consent (e.g., marketing emails)

• Legal obligations (e.g., financial records)

Sharing Your Information

We may share your data with:

• Payment processors and booking platforms

• Property management partners or service providers

• IT and website hosting providers

• Legal or regulatory authorities where required

We ensure that all third parties respect the security of your data.

International Data Transfers

Some of the third-party service providers we use, including our website hosting platform and analytics tools, may store or process your data outside the United Kingdom. Where this occurs, we ensure that appropriate safeguards are in place to protect your data in accordance with UK GDPR, including reliance on adequacy decisions or standard contractual clauses as approved by the UK Information Commissioner's Office (ICO).

Data Retention

We retain personal data only for as long as necessary for the purpose it was collected:

• Enquiry and contact form data: retained for 12 months from the date of your enquiry

• Booking and reservation data: retained for 7 years in line with HMRC financial record-keeping requirements

• Contract and landlord partner data: retained for the duration of the agreement plus 7 years

• Marketing data: retained until you withdraw your consent

• Website analytics data: retained for 26 months

After these periods, your data will be securely deleted or anonymised.

Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

• Right of access: you can request a copy of the personal data we hold about you

• Right to rectification: you can ask us to correct any inaccurate or incomplete data

• Right to erasure: you can request that we delete your personal data in certain circumstances

• Right to restriction: you can ask us to limit how we use your data

• Right to object: you can object to us processing your data in certain circumstances

• Right to data portability: you can request your data in a structured, commonly used format

• Right to withdraw consent: where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at admin@lanak-ps.com. We will respond within 30 days.

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website:www.ico.org.uk

Phone: 0303 123 1113

Cookies

Our website uses cookies, small text files stored on your device, to help us provide a better experience. We use the following types of cookies:

• Essential Cookies: These are necessary for the website to function and cannot be switched off. They do not require your consent.

• Analytics Cookies: These help us understand how visitors interact with our website by collectinganonymous information. We use this data to improve our site and services. These cookies are only placed with your consent.

• Preference Cookies: These allow the website to remember choices you make, such as your language or region. These cookies are only placed with your consent.

You can manage or withdraw your consent to non-essential cookies at any time via our cookie banner or through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Data Controller

Lanak Property Solutions Limited is the Data Controller responsible for your personal data collected through this website. If you have any questions about how we handle your data, please contact us using the details below.

Lanak Property Solutions Limited
Email:admin@lanak-ps.com
Phone: +44 7539 093626

Address: 128 City Road, London. EC1V 2NX

Last Updated: April, 2026